Legal
Terms & Conditions
Last updated: September 2026
1. Acceptance of Terms
By accessing or using the TicketsZA platform, you agree to be bound by these Terms and Conditions. If you do not agree, you may not use the Platform. TicketsZA (Pty) Ltd reserves the right to update these terms at any time — material changes will be communicated via email or a notice on the Platform.
2. Platform Services
TicketsZA provides an online marketplace connecting event organisers with ticket buyers. We facilitate the sale and delivery of digital tickets but do not organise, host, or control the events themselves. The Organiser is solely responsible for the event, its content, safety, and fulfilment.
3. Account Registration
You may browse the Platform without an account. To purchase tickets or list events, you must register and provide accurate, current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
4. Ticket Purchases
All ticket prices are displayed in South African Rand (ZAR) and include VAT where applicable. Once payment is confirmed and a ticket issued, the transaction is binding. Tickets are delivered digitally to the email address provided at checkout and stored in your TicketsZA Vault. Each ticket contains a unique QR code and reference number. Duplicating, reselling for commercial gain, or counterfeiting tickets is strictly prohibited and may result in cancellation without refund.
5. Service Fees
TicketsZA charges a platform service fee on each ticket transaction, disclosed to the Buyer before payment is finalised. Organisers may also be subject to a commission on ticket sales as agreed in their organiser agreement.
6. Refund Policy
Refunds are governed by our separate Refund Policy. In summary: refunds are only issued for event cancellation or material changes by the organiser. Service fees are non-refundable. Full details are available at ticketsza.co.za/legal/refunds.
7. Event Cancellations & Changes
If an event is cancelled by the Organiser, Buyers are entitled to a full refund of the ticket face value. If an event is postponed, tickets remain valid for the new date. If the venue changes materially, Buyers may request a refund within 48 hours of the announcement.
8. Organiser Obligations
Organisers must provide accurate event information including date, time, venue, and any age restrictions or entry requirements. Organisers must comply with all applicable South African laws including the Safety at Sports and Recreational Events Act (No. 2 of 2010), the Consumer Protection Act (No. 68 of 2008), and municipal by-laws for the event venue.
9. Prohibited Conduct
You may not use the Platform to engage in fraud, impersonation, or any unlawful activity. You may not attempt to circumvent security measures, reverse-engineer the Platform, or scrape content without written permission. Violation may result in immediate account suspension and legal action.
10. Personal Information & POPIA
TicketsZA collects and processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Your information is used solely for ticket processing, digital pass delivery, and event-related communications. We do not sell your personal information to third parties. Full details are in our Privacy Policy.
11. Intellectual Property
All content on the TicketsZA platform — including the brand, logo, design, and software — is the intellectual property of TicketsZA (Pty) Ltd and is protected by South African copyright law. Event images and descriptions remain the property of the respective Organisers.
12. Limitation of Liability
TicketsZA is a marketplace facilitator. To the maximum extent permitted by law, we are not liable for the conduct of Organisers, the quality of events, personal injury at events, or losses arising from event cancellations. Our total liability shall not exceed the amount paid for the relevant ticket.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.
14. Contact
For any questions regarding these Terms, contact us at support@ticketsza.co.za.
Other policies