Legal

Refund Policy

Last updated: 2026

1. General Policy

All ticket sales on TicketsZA are final. We do not offer refunds for change of mind, scheduling conflicts, or failure to attend. This policy is in line with standard practice for live event ticketing in South Africa.

2. Event Cancellation

If an event is cancelled by the organiser, you will be entitled to a full refund of the ticket face value. Refunds will be processed to your original payment method within 10 business days of the cancellation announcement. Service fees are non-refundable.

3. Event Postponement

If an event is postponed, your ticket will remain valid for the new date. If you are unable to attend the new date, you may request a refund within 7 days of the postponement announcement by contacting support@ticketsza.co.za.

4. Material Changes

If an event undergoes a material change (change of venue, significant change to lineup) that substantially alters the event you purchased tickets for, you may be eligible for a refund. Contact us within 48 hours of the change announcement.

5. How to Request a Refund

Email support@ticketsza.co.za with your booking reference (TSZA-XXXX-0000), the email address used at purchase, and the reason for your refund request. We will respond within 3 business days.

6. Fraudulent Tickets

Tickets found to be duplicated, transferred without authorisation, or obtained fraudulently will be voided without refund. The original purchaser remains liable for any such misuse.

7. Contact

For refund queries contact support@ticketsza.co.za or WhatsApp our support line. We aim to resolve all queries within 3 business days.