Legal
Refund Policy
Last updated: September 2026
1. General Policy
All ticket sales on TicketsZA are final. We do not offer refunds for change of mind, scheduling conflicts, or failure to attend. This is standard practice for live event ticketing in South Africa and is consistent with the Consumer Protection Act's provisions for event tickets.
2. Event Cancellation
If an event is cancelled by the organiser, you are entitled to a full refund of the ticket face value. Refunds will be processed to your original payment method within 10 business days of the cancellation announcement. Platform service fees are non-refundable.
3. Event Postponement
If an event is postponed, your ticket remains valid for the new date. If you are unable to attend the rescheduled date, you may request a refund within 7 days of the postponement announcement by emailing support@ticketsza.co.za with your booking reference.
4. Material Changes
If an event undergoes a material change — such as a change of venue to a significantly different location or a substantial change to the advertised lineup — that fundamentally alters what you purchased, you may be eligible for a refund. Contact us within 48 hours of the change announcement.
5. Double Charges & Payment Errors
If you were charged more than once for the same ticket or experienced a payment error, contact us immediately at support@ticketsza.co.za with your booking reference and payment confirmation. We will investigate and process a correction within 5 business days.
6. How to Request a Refund
Email support@ticketsza.co.za with: your booking reference (e.g. TSZA-XXXX-0000), the email address used at purchase, and the reason for your refund request. We will acknowledge your request within 1 business day and process eligible refunds within 10 business days.
7. Refund Method
Refunds are processed to the original payment method used at checkout. If the original payment method is no longer available, we will work with you to arrange an alternative. Please allow up to 5 additional business days for your bank or payment provider to reflect the refund.
8. Organiser-Initiated Refunds
Event organisers may choose to offer refunds at their discretion for reasons beyond those listed above. If an organiser approves a refund for your booking, we will process it within 10 business days of the organiser's authorisation.
9. Fraudulent Tickets
Tickets found to be duplicated, transferred without authorisation, or obtained fraudulently will be voided without refund. The original purchaser remains liable for any such misuse and may face legal action.
10. Contact
For refund queries, email support@ticketsza.co.za or reach out via WhatsApp support. We aim to resolve all queries within 3 business days.
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